This article covers the most common cases of losing access to a Pixel Gun 3D account and helps you understand what to do next.
π What you need to know
Pixel Gun 3D accounts can be linked to:
Google Play (Android)
Game Center (iOS)
HUAWEI ID (Huawei)
Steam (PC)
Epic Games (PC)
If your Pixel Gun 3D account was linked to a platform profile, it can usually be restored. If it was not linked, unfortunately, it cannot be recovered.
π Learn more here: How can I check if my account is linked?
π Common account loss scenarios
Iβm still on the same platform (same OS or PC)
Simply log in with the same platform profile you used when playing earlier.
π Learn more here: How can I transfer my account between devices on the same platform?
I have multiple accounts synced with my platform profile
It is not possible, as each Pixel Gun 3D account is linked to a unique platform profile.
π Learn more here: I have multiple accounts linked to the same Game Center/Google Play/HUAWEI ID/Steam/Epic Games profile
I lost access to my platform profile
Reach out to the relevant support team.
π Learn more here: I lost access to my Google Play/Game Center/HUAWEI ID/Steam/Epic Games profile. What should I do?
I switched to a different platform
You can transfer your account to other platforms using Cubic ID.
π Learn more here: Cubic ID FAQ
I no longer have my old device
If your account was linked and you didn't switch to another platform, you donβt need the old device.
π Learn more here: My old device is gone. Can I recover my account?
My account was on an Amazon device
In this case, please contact our support team to proceed.
π Learn more here: I can't restore my account linked to GameCircle (Amazon)
My account was linked to Facebook
The Facebook connection is no longer available and does not store any account progress.
π Learn more here: I can't restore my account linked to Facebook
π Still canβt recover your account?
You can contact our support team from the game by pressing Contact support in Settings or via the Help Center. To help us locate your account, you will need to provide its Pixel Gun 3D ID.
π Learn more here: Where can I find my ID?