Your Pixel Gun 3D ID is a 9-digit number that uniquely identifies your account. It is required for our support team to locate your account and help you with any issues. You can find it in two places.
🔍 In your profile
In the lobby, press the Profile icon in the top left corner, or press on your character. Your ID is displayed right under your nickname.
⏳ On the loading screen
Your ID is also shown in the top right corner of the loading screen.
🆔 Can I receive support without the ID?
Your ID is required for support to assist you. It is not possible to find an account by nickname, as nicknames are not unique. We also cannot find accounts by email address, since we do not collect such data.
If you have lost access to your account and don’t remember your ID, but you still remember your nickname, you can try finding your account using the Find friends feature in the game. Enter your nickname in the search bar and open the profile to check the ID. Please note that nicknames are not unique, so there may be multiple players with the same name.
If you played on PC, our support team can also locate your account using your SteamID or Epic Games ID.
We can also search for your account using order numbers from purchase receipts made via Google Play, Steam, Epic Games Store, Aghanim (in our Hub), or Xsolla (in our web shop). Receipts from other stores cannot be used to locate an account.