Normally, in-game purchases are delivered instantly, but sometimes delays can occur during processing.
If your purchase doesn’t appear in the game after payment, don't try to buy it again — this may cause extra charges and additional issues.
📱 Google Play
If it’s been more than 24 hours:
✔️ You have a receipt from Google Play
- Find an email from googleplay-noreply@google.com in your inbox.
- Take a screenshot showing the Order ID in the format GPA.1234-1234-1234-12345.
- Contact Pixel Gun 3D support and attach the screenshot.
✖️ No receipt
The payment hasn’t reached the game and is “stuck” between your bank and Google Platform. Contact Google Play support to check the status.
🍏 Apple App Store
If it’s been more than 24 hours:
✔️ You have a receipt from Apple
- Find an email from no_reply@email.apple.com or check:
Settings → Your Name → Media & Purchases → View Account → Purchase History. - Find the necessary purchase and tap on it.
- Take a screenshot.
- Contact our support team and attach the screenshot.
✖️ No receipt
The payment hasn’t reached the game yet. You can find more information on why you can’t find the purchase you made here.
🌐 HUAWEI AppGallery
If it’s been more than 24 hours:
✔️ You have a receipt from AppGallery
- Open AppGallery → Me → Payment and purchases → Purchase history.
- Take a screenshot and send it to our support team.
✖️ No receipt
The payment hasn’t reached the game yet. Contact AppGallery support for assistance.
🛒 Amazon Appstore
If it’s been more than 24 hours:
✔️ You have a receipt from Amazon
- Check your email for an order confirmation from Amazon or go to:
Your Orders (sign in if needed). - Take a screenshot of the order details.
- Contact our support team and attach the screenshot.
✖️ No receipt
The payment is still being processed between your bank and Amazon. Contact Amazon support for assistance.
🎮 Steam
If it’s been more than 24 hours:
✔️ You have a receipt from Steam
- Open Steam → Support → Payments → View Complete Purchase History.
- Find the purchase and take a screenshot showing the transaction number.
- Send it to our support team.
✖️ No receipt
The payment hasn’t reached the game yet — contact Steam support to verify.
🕹️ Epic Games Store
If it’s been more than 24 hours:
✔️ You have a receipt from Epic Games Store
- Go to www.epicgames.com → Profile → Account → Transactions → Purchase.
- Find the purchase and take a screenshot showing the invoice ID.
- Send it to our support team.
✖️ No receipt
The payment hasn’t reached the game yet — contact Epic Games Store support to verify.
💻 OneStore
📌 Tip: Always keep your purchase confirmation emails — this speeds up problem resolution.