Here you can find all the information about payments in the PG3D Hub.
I cannot make a payment.
If you face any issues during the payment process, check the sections below to find answers to your questions. If you cannot find a solution to the issue here, you can contact our Support Team.
- The payment window does not load.
1. Make sure that you are connected to a reliable network and that your device's signal is stable.
2. Switch your Internet connection from Wi-Fi to mobile or vice versa.
3. Try loading the shop page in a different browser, e.g., Mozilla Firefox or Google Chrome.
4. You can also try purchasing in the browser on your computer or laptop.
5. If you're using a mobile device, try disabling your AdBlock or other blocking plugins temporarily. Sometimes, even antivirus can block payment windows by mistake.
6. If you're using a browser on your computer or laptop, try clearing your browser cache.
7. If the payment window still does not show up, contact our Support Team. Attach a screenshot of what you see when trying to make a purchase. Our specialists will review your ticket.
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I was charged twice for a single purchase.
Take screenshots of both payment receipts. You can find receipts in your email. After that, contact our Support Team and attach the screenshots to your request. Our specialists will review your ticket.
- I did not receive what I bought.
Try reloading the game. If the reward is still missing, contact our Support Team. Find a receipt for this transaction in your mail and attach it to your support request.
- I made a payment and got the wrong item.
Take screenshots of both payment receipts. You can find receipts in your email. After that, contact our Support Team and attach the screenshots to your request. Our specialists will review your ticket.
- What if I make a typo in the account ID?
After typing in the account ID, you will see the nickname of the player in the top right corner. This way, you can make sure that you got the receiver right. If you have made a typo in your ID, and the wrong person has gotten your purchase, contact our Support Team.
- How do I get a refund?
If you wish to make a refund, you can submit a request to our Support Team. Don't forget to provide your in-game ID and a screenshot of a purchase receipt (the receipt should be sent to your email from receipt@aghanim.com). Additionally, you can contact the PG3D Hub support by following this link.
Please note that the PG3D Hub has our Refund Policy in place. You can see this policy in the article about refunds.