Webshop payment issues

• I cannot make a payment. 
  

Xsolla and CodaShop control all payments. If you face any issues during the payment process, check the sections below to find answers to your questions. If you cannot find a solution to the issue here, contact the webshop support team. For Xsolla payments, follow this link or click the cat icon in the bottom-right corner of the payment window. For CodaShop payments, click on this link.

• The payment window does not load.

1. Make sure that you are connected to a reliable network and that your device's signal is stable.
2. Switch your Internet connection from Wi-Fi to mobile or vice versa.
3. Try loading the shop page in a different browser, e.g., Mozilla Firefox or Google Chrome.
4. You can also try purchasing in the browser on your computer or laptop.
5. Try disabling your AdBlock or other blocking plugins temporarily. Sometimes, even antivirus can block payment windows by mistake.
6. If you're using a browser on your computer or laptop, try clearing your browser cache.
7. If the payment window still does not show up, contact our Support Team. Attach a screenshot of what you see when trying to make a purchase. Our specialists will review your ticket.

For payment method issues

• I get an error code when making a purchase.
  

Xsolla and CodaShop control all payments. Such error codes indicate that the payment system is unable to process your payment. You can find the full list of the most common Xsolla errors here and of CodaShop payment issues here. For further assistance, contact the webshop support team. For Xsolla, follow this link or click the cat icon in the bottom-right corner of the payment window. For CodaShop, click on this link.

• I was charged twice for a single purchase.
  

Take screenshots of both payment receipts. You can find receipts in your email. After that, contact our Support Team and attach the screenshots to your request. Our specialists will review your ticket.

• I did not receive what I bought.

 Try reloading the game. If the reward is still missing, use the instructions below to check whether your payment is in the purchase history. Find a receipt for this transaction in your mail.

• • If you have found the receipt, take a screenshot and send it to our Support Team. Our specialists will review your ticket.
  • If you cannot find the receipt, contact the webshop support team. For Xsolla payments, follow this link or click the cat icon in the bottom-right corner of the payment window. For CodaShop payments, click on this link.