Our Support Team is here to help and operates from 10:00 to 19:00 (GMT+4), Mon-Sun.
To make it easier for players in different countries, here’s how our working hours translate to other time zones:
| Country/Region | Support Hours |
|---|---|
| 🇺🇸 USA (New York) | 02:00 AM – 11:00 AM (EST) |
| 🇺🇸 USA (Los Angeles) | 11:00 PM – 08:00 AM (PST, prev. day) |
| 🇬🇧 United Kingdom | 06:00 AM – 03:00 PM (GMT) |
| 🇩🇪 Germany | 07:00 AM – 04:00 PM (CET) |
| 🇧🇷 Brazil | 03:00 AM – 12:00 PM (BRT) |
| 🇨🇳 China | 02:00 PM – 11:00 PM (CST) |
| 🇯🇵 Japan | 03:00 PM – 12:00 AM (JST) |
| 🇦🇺 Australia (Sydney) | 05:00 PM – 02:00 AM (AEDT) |
If you haven’t received a reply yet, there may be a few reasons:
-
High Workload: Sometimes, during peak times, our response might take longer than usual. We do our best to address all inquiries as quickly as possible.
-
Complex Inquiries: Some issues require more time to investigate thoroughly to provide the right solution.
What you can do:
- Avoid Duplicate Requests: Submitting multiple tickets about the same issue can cause delays, as it adds to the queue.
- Provide Details: If you forgot to include key information in your original request, reply to the same ticket with additional details. This helps us resolve your issue faster.
We appreciate your patience and understanding as we work to assist you!