I made a purchase but I did not get my order

☑ If you have a receipt from Google Play:

1. Take a screenshot of the receipt. Receipts are typically found in your email inbox and originate from googleplay-noreply@google.com. If you are unable to locate the receipt, you can access all your purchases by clicking here.
2. Contact our Support Team and attach the screenshot to your inquiry. Our agents will review your ticket. To assist you effectively, please ensure the Order ID, which follows the format GPA.1234-1234-1234-12345, is clearly visible in the screenshot.

☒ If you do not have the receipt:

This suggests that the funds have not successfully transferred to the game and are currently stuck between your chosen payment method and Google. Occasionally, the platform may require additional time to process bank transactions. To check the status of your payments, reach out to Google Play Support directly using the instructions below:

1. Open the Play Store app on your device.
2. Tap your avatar to access the Menu.
3. Scroll down to find Help & Feedback.
4. Select Contact Us at the bottom of the page.
5. Follow the provided instructions to submit a ticket and await a response.

If you encounter any difficulties locating the Contact Us button, you can initiate a dialogue with Google support by visiting this link.

If you don't receive a purchase made over 24 hours ago, it is recommended to contact our support promptly by submitting your request and including a screenshot of the purchase receipt received via email.

☑ If you have a receipt from Apple:

• Take a screenshot of the payment receipt. Receipts are usually found in your inbox and originate from no_reply@email.apple.com. If you can't find the receipt, you can check the payment history by following these steps:

1. Open the Settings app.
2. Tap your name and select Media & Purchases.
3. Tap View Account (you might need to sign in).
4. Tap Purchase History.
5. Choose Last 90 Days or select a different date range.  

• Contact our Support Team and attach the screenshot to your inquiry. Our specialists will review your ticket.

☒ If you do not have the receipt:

This indicates that the money has not reached the game and is currently stuck between your payment method and Apple. Occasionally, the platform may require additional time to complete bank transactions. To check the status of your payments, please contact Apple directly using the link provided. You can type in your question in the pop-up window and choose the Chat or Call option at the bottom of the page for direct support.

If you don't receive an order bought through the Steam Store within 24 hours of placing it, it is crucial to promptly reach out to customer support. To ensure a swift resolution, please follow the steps outlined below, depending on whether you have a receipt or not:

☑ If you have received a receipt from Steam:

• Take a screenshot of the payment receipt. You can find it in the payment history by following these steps:

1. Open Steam on your PC and go to your account.
2. Click on the Support tab.
3. Select Payments > View complete purchase history.
4. Find the necessary purchase from the list and click on it.

• Contact our Support Team and attach the screenshot with the transaction number to your inquiry. Our specialists will review your ticket.

☒ If you do not have the receipt:

This indicates that the funds have not been received by the game and are currently held between your chosen payment method and Steam. Sometimes, the platform may need extra time to finalize bank transactions. To verify the status of your payments, please get in touch with Steam support directly.

If you don't receive an order placed through AppGallery even after 24 hours, it is crucial to contact the support service promptly. Please follow the instructions below based on whether you have a receipt or not:

☑ If you have received a receipt from AppGallery:

• Take a screenshot of the payment receipt. You can find it in the payment history by following these steps:

1. Open the AppGallery app and go to the Me tab.
2. Tap your profile at the top of the screen.
3. Select Payment and purchases.
4. Tap Purchase history and locate the relevant purchase.

• Contact our Support Team and attach the screenshot to your inquiry. Our specialists will review your ticket.

☒ If you do not have the receipt:

This suggests that the money has not reached the game and is currently stuck between your payment method and AppGallery. Occasionally, the platform may require additional time to complete bank transactions. To check the status of your payments, please contact AppGallery directly using the link provided. Select your region in the Email Us field, and you will be redirected to the Support page specific to your region. From there, choose your preferred contact method to reach out for assistance.

If you don't receive an order bought through the Amazon Appstore within 24 hours of placing it, it is crucial to promptly reach out to customer support. To ensure a swift resolution, please follow the steps outlined below, depending on whether you have a receipt or not:

☑ If you have received a receipt from Amazon:

• Take a screenshot of the payment receipt. You can find it in the payment history by following these steps:

1. Open the Amazon Appstore on your device and go to your account.
2. Tap your profile.
3. Find the tab relating to payments and locate the relevant purchase.

• Contact our Support Team and attach the screenshot to your inquiry. Our specialists will review your ticket.

☒ If you do not have the receipt:

This indicates that the funds have not been received by the game and are currently held between your chosen payment method and Amazon. Sometimes, the platform may need extra time to finalize bank transactions. To verify the status of your payments, please get in touch with Amazon support directly. Follow this link in order to get help.

If you have not received a OneStore-placed order within 24 hours, it is crucial to promptly reach out to customer support. To resolve the issue, please adhere to the following steps depending on whether you have a receipt or not:

☑ If you have received a receipt from OneStore:

• Take a screenshot of the payment receipt. You can find it in the payment history by following these steps:

1. Open the OneStore app and go to your account.
2. Tap your profile.
3. Find the tab relating to payments and locate the relevant purchase.

• Contact our Support Team and attach the screenshot to your inquiry. Our specialists will review your ticket.

☒ If you do not have the receipt:

This suggests that the money has not reached the game and is currently stuck between your payment method and OneStore. Occasionally, the platform may require additional time to complete bank transactions. To check the status of your payments, please contact OneStore directly. Open your profile in the OneStore app and find the Support tab. From there, choose your preferred contact method to reach out for assistance.