If your child has made unauthorized purchases in the game without your knowledge or permission, you have several options available to address the situation.
Android:
If you are an Android user, please review Google's policy on Unauthorized Transactions and use their help center to report and potentially reverse the charges.
Additionally, you can adjust settings to require authentication for every purchase. Detailed steps are provided here.
For information on establishing parental controls on your Android device, refer to the provided link.
iOS:
For iOS devices, you can report a purchase problem to Apple through their official website by following the provided steps. Get more info about how to prevent unauthorized in-app purchases here.
Huawei:
If you are a Huawei user, please contact Huawei support directly through their consumer support page to notify them of the issue. Also, use the Settings menu in AppGallery to establish a payment password.
Amazon:
To request a refund for an in-app purchase on Amazon, please visit the Amazon website for further assistance.
Our commitment to providing an enjoyable gaming experience includes helping you navigate through difficulties such as unauthorized transactions. While the game itself is unable to refund these purchases due to the Terms of Service, we believe by following the steps outlined above, you can find a resolution through the platform's support system.
We also recommend implementing parental control options available on app stores to prevent unauthorized purchases. Please find all the information about parental control in our article by clicking here.